WARRANTY POLICY
At Aventara, we are committed to delivering exceptional craftsmanship and quality. To ensure complete confidence in every purchase, we offer a complimentary 1-year warranty from the date of invoice against manufacturing or crafting defects on all our jewelry.
WARRANTY CLAIM PROCESS
To initiate a warranty claim, customers must first document the issue by capturing clear photographs and a short video of the affected jewelry item, clearly highlighting the tarnish or concern.
Once documented, please email info@aventara.co with your order number, the photo and video evidence, and a brief description of the issue. This information is required to begin the assessment process.
Customers are required to self-ship the product to Aventara’s official service address. After dispatch, please share the courier details and tracking number with us via email. Ensure the jewelry is securely and properly packaged to prevent damage during transit, as Aventara is not responsible for transit-related damage.
ASSESSMENT & RESOLUTION
Upon receipt of the product, our Quality Assurance team will conduct a thorough inspection and analysis. If the issue is confirmed to fall under the warranty terms, we will either repair the product or replace it with the same item, subject to availability, and ship it back to you at no additional cost.
In cases where the same product is unavailable, store credit equivalent to the original purchase value will be issued to your Aventara account. This store credit will be valid for 30 days from the date of issuance. Aventara reserves the sole right to determine warranty eligibility and resolution.
WARRANTY EXCLUSIONS
- Outside Work: Repairs, resizing, or alterations done by third parties.
- Accidents & Misuse: Damage from dropping, knocking, improper handling, or poor storage.
- Outside Possession: Any damage or loss that happens while the item is not with Aventara.
- Specific Items & Loss: Missing jewelry, or the detachment of semi-precious stones (like pearls and zircons).
- Normal Wear & Tear: General aging from daily use, including the natural oxidation (blackish tint) of authentic silver or gold polish.
- Pre-existing Faults: Defects disclosed or known at the time of purchase. (Easy 7-Day Returns & Exchanges from the date of delivery. Refer Shipping Policy)
JEWELRY CARE
Customers are encouraged to follow our Jewelry Care Guidelines to maintain the beauty, finish, and longevity of their Aventara pieces.
For any questions or further assistance regarding warranty claims, please contact our Customer Support Team at info@aventara.co
